Why choose Comsys as your IT Partner?
.. We can offer Professional Support Services 24/7
Your technology should be making it easier to get business done, not harder. Comsys Business Consultants can ensure you don’t have to worry about ongoing IT problems again with our Professional Support Services.
Premium Service Level Agreement (SLA)
Our premium SLAs range from Standard Business hours to 24/7 support. Standard 4-hour onsite response to high availability 2-hour onsite, and Critical hardware and software support services available throughout Australia.
Multi-Vendor
Cost effective
We can also offer extended support for legacy equipment and devices out of warranty, in and out of service life. We offer cost effective solutions that extend life of equipment, and offer our premium SLAs through our partners that will exceed your expectations.
100% Parts guarantee
When an outage occurs, you don’t have time to wait on parts to ship. We have built a partner network which includes spare parts that will be available for your equipment. We can customize your support services to meet your specific requirements in the time of need.
Flexible monthly contracts
You are not locked into a single vendor with our support. We offer Managed and addhoc support services so you will not be locked into a multi-year contracts, with our monthly contract we can offer easy monthly billing. This allows for complete flexibility in your hardware's ecosystem if your not ready to upgrade IT infrastructure just yet.
Specialised field engineers
We have our own trained inhouse speciliasts and together we have partnered with our leading vendors to provide field service engineers that are manufacturer trained and certified across all our major technologies. This level of accreditation contributes to a comprehensive response in all situations and has unsurpassed a first-call resolution rate of 96%.
No End-of-Service Life
Let us take control over your multi vendor contracts. Comsys can assist you to help maintain the hardware that still suits your business needs best – even if it is marked as end of service life (EOSL) by the OEM.
Supported brands Include
We provide support services through our Certified partnership with a wide range of vendors hardware and software. We are Vendor Agnostic, our partners include; APC, CISCO SYSTEMS, EATON, HP, DELL, FORTINET, LENOVO, MICROSOFT, MERAKI, NCOMPUTING, SAMSUNG, RUCKUS, YEALINK, VEEAM, ZEBRA .. and growing.
Providing Multi Vendor, MSA Managed Services Agreements & Ongoing Maintenance!
COMSYS GROUP SOLUTION AWARDS
